Are Contracts Always Needed For A Waste Service?

We were approached by a potential client, an owner of a large pub, requesting a quotation to supply a service to empty all of their waste bins including, food, general waste, cardboard, and glass in various bin sizes.

Following the presentation of our proposal we were asked the following questions:

  • What are the terms of the contract we will have to sign?
  • What are the rental costs of the bins?
  • How much will the monthly Duty of Care costs be?
  • How much will you charge for overweight bins?

As a business we do not tie any of our clients into contracts, you work with us because you want to, not because you have to.  Our feelings are contracts for this type of service are not put in place for the benefit of the client.  Waste service providers, tie customers into contracts, so even if they provide shocking service, the client is unable to get out until the term ends.

Our proposal for waste services does not include rental costs for the bins.  The bins are needed to store the waste so we can then empty the waste into the vehicles required.  Without the bins we could not do our job and supply the service we offer; the bins belong to us not the client.

Duty of Care charges appear on client’s invoices on a monthly basis.  At CDDL recycling we don’t understand why you should be charged for your waste to be disposed of correctly, we provide annual waste transfer notes for all waste we handle on our client’s behalf, at the beginning of each year for no extra cost.  We recently spoke to a client whose contract was due for renewal, he wanted to cancel the contract but before he could, the waste provider took £96 from his account for the year’s coming Duty of Care, should this happen?

On further discussion we also found out that this particular client had used a broker and they had signed them up for a 2 year deal, with a clause in the contract that if notice was not given 2 months before the anniversary of the contract it would roll over for another 2 years.

The client had been emailing and phoning the broker to discuss the service but had no reply, to 4 emails and 6 phone calls.  The collection of the waste had also been missed on 2 occasions, again no response from the broker.

We know that most service providers charge every time a client’s bin is overweight, simply put, we don’t.  If a client’s bin become continuously overweight, we will discuss this with them, maybe they require another bin, they may need their collection more regularly. We speak with our client and let them know before any extra charges are applied.

Client Requirements

  • Are you looking for a waste provider who will service your requirements on time?
  • Do you want to pay a fixed, known price for your service?
  • Do you want a waste provider who will answer your phone calls immediately and sort any problems that arise?
  • Do you want to work with a waste provider who does not tie you into a contract?

If so, get in touch today, follow our 3 step process:

  1. Get in Touch
    Phone or email us so we can understand your requirements
  2. Quotation
    We will provide a quote following a site visit
  3. Service Starts
    Bins can be delivered within 24 hours

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